Shipping

• Processing Time: Orders are processed and dispatched within 1–3 business days.

• Delivery Time: Please allow up to 7 business days for delivery, depending on your location.

• Shipping Costs: Shipping fees are calculated at checkout based on your destination and selected shipping method.

• Tracking: You will receive a confirmation email with tracking details once your order has been shipped.

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Returns & Refunds

Living Material Disclaimer

Our products are made from living mycelium substrate — a material that can expire or degrade if not handled and stored properly. Because of this, standard EU return policies for consumer goods do not apply in full.

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Return and Refund Conditions

• Defective or Damaged Goods: If your order arrives damaged or defective, you must contact us within 14 days of delivery at [insert contact email] with:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

• Refunds or Replacements: Upon review, if the product is verified as defective or damaged during shipping, we will offer a replacement or full refund, including original shipping costs.

• No Returns on Used or Improperly Stored Products:
  We cannot accept returns or issue refunds for products that have been:

  • Opened or used

  • Stored improperly (e.g., in humid, sealed, or excessively warm conditions)

  • Damaged after delivery due to handling or environmental exposure

  This is due to the biological nature of the material, which may expire or lose viability if not stored under recommended conditions.

• Customer Responsibility: If you wish to request a return or refund for any reason, you must first contact us and receive confirmation before sending any item back.